What is Lost Souls VIP Club?
Lost Souls VIP club is our way of showing appreciation to our loyal customers. It’s completely free and you are automatically enrolled when you meet the criteria with Lost Souls. Customers who checkout as a guest and do not create an account during checkout will not be eligable for Lost Souls VIP club membership on their purchases
How do I become a VIP?
All you need to do is spend $500AUD or more in any one transaction. Customer's who meet this criteria will then be automatically added to our VIP club.
What do I get once I become a VIP?
Once you have been added to the VIP Club, you will automatically receive 15% off all orders going forward, regardless of the order value.
Do I need to spend over a certain amont to get the VIP discount once I become a VIP club member?
No, not at all. Once you become a member, you will receive 15% off everything, including sales items.
I have placed an order over $500, which includes shipping costs. Does this count?
Shipping costs are not included within the total spend of $500AUD or more to qualify, so be sure to note this when placing your order.
Do I get to keep my Lost Souls VIP status if I return my order?
If you return all or part of your order which entitled you to the VIP member benefits, and require a refund, then you lose this benefit if the new order value is below $500AUD once the refund has been completed. However if you want to exchange for something else, or wish to have a store credit, you get to keep your membership.